Contact us – Phone, Text, Visit or request a Callback.

Who will use this information?

The Change Portfolio T/A The Change Project.

What will you use this information for?

We will only use this information to respond to your enquiry.

Will you share this information?

If we need to share this information in order to satisfactorily respond to this enquiry we will contact you first.

How long will you keep this information?

The details of this enquiry will be kept securely for 6 months.

What control will I have over the information I give you?

You have full control over this information. At any time you can…

• request an electronic copy of the information you gave us
• ask us to not do anything with the information
• ask us to erase it from our systems sooner than 6 months
• ask for changes to be made to the information if you believe it is incorrect

If I’m unhappy with the way you are handling my information who can I complain to?

You can contact the Information Commissioners Office on 0303 1231113

Counselling cancellation policy

Please note that the charity requires 48 hours’ notice to cancel counselling appointments. No refund will be issued after this time.

DVPP cancellation policy

Please note that the charity requires 48 hours’ notice to cancel assessments. No refund will be issued after this time.

Statutory and self-referral group placement and one to one appointments can be cancelled in writing via email to Clare.whalley@thechangeportfolio.org. No refund will be issued.

For paying clients and local authority commissioned placements where payments are made at the initial assessment and at the midway point, if the course is cancelled after the midway point, no refund will be issued.